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Myths Busters | Hiring Support Workers



Since the NDIS roll out began in 2016, a new world of opportunities & resources have emerged, opening the door for thousands of Australians with disabilities to access new supports that were not widely available before.


This month we sat down with the team at Source Kids to answer some of their questions and address some common misconceptions about service providers & hiring support workers




A support worker must have an ABN



We come across this question quite often, but you do not need an ABN to work with most all service providers. Since the roll out of the NDIS providers across Australia have redesigned how they operate with many services now hiring support workers directly on casual employment agreements, removing the need for an individual worker who wants flexible work arrangements to need an ABN. It is always important to check the terms and conditions of hire with each provider first.


I cannot work with people I know



This is not always true. We know that finding support to suit your lifestyle can always be a challenge so exploring your network first is an option that is highly recommended for some. While the NDIS does not support participants working with family members there are exceptions based on individual circumstances. If you have someone in mind that you would like to hire to assist you with your individualised support feel free to give us a call to find our more information - Contact us on 1300 52 56 56


Hiring a support worker involves a lot of paperwork


Each service provider has a different process when it comes to initiating services, some prefer a more traditional approach involving paper-based forms and others have taken the entire process online. What we have found is a combination of both these methods seems to work best providing a mixture of traditional and new age technology that suites everyone



I can only use one provider for my supports


The premise of the NDIS for all participants is choice and control and there are no NDIS rules on only engaging with more than one provider at a time. However, some organisations will have their own rules and regulations in place regarding this, so it is always important to check before you sign up to any services. At You First we recognise that you have multiple goals and we encourage you to engage with as many providers you need to support you to achieve your goals.



I must use a set number of hours per week


Every service provider is different which is why finding the right fit for you is so important and some providers have recently introduced minimum weekly hours of service into their service agreements. At You First we believe in a tailored approach and as long as your shifts are a minimum of an hour long there are no minimum weekly hourly requirements for our services. We provide what you need and when you need it creating an individualised approached that suits you and not the other way around.



Once I have booked a shift, I am locked in for it


NDIS guidelines for a cancellation of a shift are currently 10 days. At You First our services have been designed to be tailored to give you the flexibility that you need and if you do need to change a shift you have arranged with a You First Support Worker we do ask you to provide 48 hours' notice.




I must pay a fee to sign up for services



95% of service providers do not have a signup fee although if you are new to the NDIS some service providers may invoice your NDIS plan an establishment fee! If you come across a provider who asks for a fee upfront always ask for clarification on what the fee is for and check the legitimacy of the request before signing anything. Here at You First we believe that transparency is the best policy and we do not have any additional sign-up fees or charge ongoing account management fees. Give us a call on 130 52 56 56 to find out more about how you can start creating individualised care and support options to suit your lifestyle.

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The information on this website is provided as general information only. We haven’t taken into account your disability, needs, objectives or goals when providing the information. 

CONTACT US

You First Pty Ltd

PO Box 24411

Melbourne

VIC 3001

 

E: info@youfirstservices.com.au

T: 1300 52 56 56

 

Monday to Friday

9 am to 5 pm

 

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Registered NDIS Provider

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You First Pty Ltd acknowledges, recognises and respects the Elders, families and forebears of the Wurundjeri People of the Kulin Nation as the traditional owners of this land.

All Rights Reserved © 2020 You First Pty Ltd. ABN 23 629 649 805 and NDIS Registration 4050045626. You First® is a Registered Trademark 1966420